Managing Conflict in a Nurse Leader Role
Nursing CEUs / Conflict Management
In this course, you will learn about the importance of managing conflict in healthcare. If it goes unchecked, conflict in healthcare can create serious issues regarding care delivery, patient safety, patient outcomes, staff turnover, regulatory fines, and even lawsuits due to errors. By the end of this course, you will be able to identify conflict, the components of conflict, reasons for conflict in healthcare as well as management strategies. You will also learn about the characteristics and leadership styles that are vital to those filling a nurse leader role.
2 Contact Hours
Course Outline
- Introduction
- Conflict
- Leadership
- Regulatory Issues and Conflict
- Nurse Leader Role: Conflict Strategy
- An Example of Failed Conflict Management from a Nurse Leader Role
- Conclusion
- References
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